Privacy Policy

Welcome to hok178, Indonesia's premier online betting and casino platform, accessible at https://hok178.bet. This Privacy Policy ("Policy") describes how hok178 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "user") who visit, register on, or otherwise interact with our Platform.

This Policy applies to all services offered by hok178, including sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), in-play betting, and any other wagering or entertainment product made available through the Platform. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

This Privacy Policy forms part of the hok178 Terms & Conditions and should be read alongside that document. Capitalised terms used but not defined here carry the meanings given to them in the Terms & Conditions.

hok178 operates as the data controller in respect of all personal data processed through the Platform. As data controller, we determine the purposes and means by which your personal data is processed and bear responsibility for ensuring that processing is carried out lawfully, fairly, and transparently.

For all data-privacy enquiries, correction requests, deletion requests, or complaints, please contact our dedicated privacy team using the contact details in Section 16 of this Policy. We aim to acknowledge all privacy-related communications within 5 business days (WIB) and to resolve substantive requests within 30 calendar days.

hok178 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we may collect are summarised in the table below.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious or philosophical beliefs, health data, or biometric data beyond what is strictly required for identity verification (i.e., a photograph of your face on a government-issued ID). If the submission of a document incidentally includes such information, it is stored solely for identity-verification purposes and is not used for any other processing activity.

hok178 collects personal data through three primary channels:

4.1 Data You Provide Directly

When you register an Account, complete the KYC process, make a deposit or withdrawal, contact customer support, respond to a survey, or participate in a promotion, you provide personal data to us directly. The accuracy of this data is your responsibility; you must ensure it is current and complete at all times.

4.2 Data Collected Automatically

When you access the Platform, our servers automatically record technical data including your IP address, device identifiers, browser type, referring URL, and navigation activity. This data is collected via server logs, session tokens, and first-party analytics tools. We use this information to maintain Platform stability, detect fraud, and improve the user experience for players across Indonesia.

4.3 Data Received from Third Parties

We may receive personal data from the following categories of third parties in connection with providing the Platform:

• Payment processors and e-wallet providers (e.g., confirmation of a BCA or OVO transfer) — to credit your Account and verify transaction ownership;
• Identity-verification service providers — to assist with KYC document authentication;
• Anti-fraud and risk-management partners — to flag accounts or transactions associated with known fraudulent activity;
• Regulatory and law-enforcement bodies — where we are legally required to receive and act on disclosed information.

hok178 uses the personal data it collects for the following purposes:

1. Account management — creating, maintaining, securing, and closing your Account, and communicating important service updates to you;
2. Service delivery — processing bets, settling winnings, crediting deposits, and processing withdrawal requests to your verified Indonesian bank account or e-wallet;
3. Identity verification and KYC compliance — verifying your age (21+), identity, and payment method ownership as required by our responsible gaming and anti-money-laundering obligations;
4. Fraud prevention and security — detecting and preventing fraudulent activity, duplicate accounts, money laundering, and other prohibited conduct described in the Terms & Conditions;
5. Responsible gaming — monitoring betting patterns for indicators of problem gambling, enforcing deposit limits and self-exclusion elections, and proactively contacting Players who show signs of harmful gambling behaviour;
6. Customer support — responding to your enquiries, resolving disputes, and providing 24/7 Indonesian-speaking support;
7. Platform improvement — analysing usage data in aggregate to improve the performance, design, and feature set of the hok178 Platform for Indonesian mobile users;
8. Legal compliance — meeting obligations under applicable laws, responding to lawful requests from regulatory or law-enforcement bodies, and maintaining records required for audit purposes;
9. Promotions and communications — sending you bonus offers, seasonal promotions (e.g., Idul Fitri special rewards, Ramadhan loyalty campaigns, Indonesian Independence Day promotions), and service announcements, where you have not opted out of such communications.

hok178 processes your personal data on one or more of the following legal bases, depending on the specific activity:

• Contractual necessity — processing required to perform our obligations under the Terms & Conditions, such as settling bets and processing withdrawals;
• Legal obligation — processing required to comply with anti-money-laundering regulations, KYC obligations, and lawful requests from regulatory or law-enforcement bodies;
• Legitimate interests — processing necessary for fraud prevention, Platform security, and aggregate analytics, where those interests are not overridden by your data-protection rights;
• Consent — processing for optional promotional communications, where you have given clear consent. You may withdraw this consent at any time by contacting support or using the opt-out link in any marketing email.

hok178 does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly as necessary to deliver our services:

7.1 Service Providers

We engage vetted third-party service providers to perform functions on our behalf, including payment processing (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja), identity verification, cloud hosting, data analytics, customer-support tooling, and email delivery. All service providers are bound by data-processing agreements that prohibit them from using your data for any purpose other than providing the contracted service.

7.2 Game Software Providers

Where you play games powered by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft — limited technical data (session tokens, game-round identifiers) is shared with those providers solely to facilitate the game session and ensure accurate settlement. These providers do not receive your name, financial data, or contact information.

7.3 Regulatory and Law-Enforcement Bodies

hok178 will disclose personal data to regulatory authorities, law-enforcement agencies, courts, or other government bodies when required to do so by a binding legal obligation, court order, or where we have a good-faith belief that disclosure is necessary to prevent or detect a crime, protect the safety of any person, or enforce our Terms & Conditions.

7.4 Business Transfers

In the event that hok178 undergoes a merger, acquisition, restructuring, or sale of all or a material portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified by in-platform message and email at least 14 days before such a transfer takes effect, and the acquiring entity will be required to honour the commitments made in this Policy.

hok178 is an internationally operated platform and some of our service providers — including cloud infrastructure providers and game studios — may process or store data on servers located outside Indonesia. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that offered under applicable Indonesian law, hok178 will implement appropriate safeguards, which may include:

• Standard contractual clauses binding the recipient to process the data only for specified purposes and to apply security measures equivalent to those in this Policy;
• Binding corporate rules applicable to group companies or affiliated entities;
• Adequacy decisions or recognised certification frameworks accepted by the relevant jurisdiction.

By registering an Account and using the hok178 Platform, you acknowledge and consent to your personal data being transferred to and processed in jurisdictions outside Indonesia where hok178 or its service providers operate, subject to the safeguards described above.

hok178 retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

Where data must be retained beyond these periods due to an ongoing legal dispute, regulatory investigation, or court order, the relevant data will be preserved in a restricted access environment until the matter is fully resolved.

hok178 uses a limited set of cookies and similar tracking technologies to ensure the Platform functions correctly and to monitor aggregate performance metrics. We do not deploy third-party advertising cookies, retargeting pixels, or social-media tracking tags.

10.1 Types of Cookies Used

• Strictly Necessary Cookies — required for the Platform to function, including session authentication tokens and security cookies. These cannot be disabled.
• Performance Cookies — collect anonymised data on how players navigate the Platform (page views, load times, error rates) to help us improve the mobile experience for Indonesian users. These cookies do not identify individual users.
• Preference Cookies — remember your Platform settings (e.g., preferred odds format, time-zone display preference for WIB or WITA) so you do not need to re-enter them on each visit.

10.2 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the Platform. Disabling performance or preference cookies will not affect your core betting or gaming functionality.

For instructions on managing cookies in your specific browser, refer to the browser's help documentation. Popular mobile browsers used in Indonesia, including Chrome for Android and Safari for iOS, both support granular cookie controls in their privacy settings.

hok178 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit TLS encryption on all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records;
• Role-based access controls ensuring that only authorised hok178 personnel can access personal data, and only to the extent required for their specific job function;
• Multi-factor authentication for all staff accessing production systems containing personal data;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• 24/7 security monitoring with automated alerts for anomalous access patterns or data-exfiltration indicators;
• Incident response procedures that include notification to affected Players within 72 hours of identifying a confirmed data breach that carries a risk to your rights or interests.

Subject to applicable data-protection law, you hold the following rights in relation to the personal data hok178 holds about you:

1. Right of Access — you may request a copy of the personal data we hold about you, along with information about how it is processed;
2. Right to Rectification — if any personal data we hold is inaccurate or incomplete, you may request that we correct or update it;
3. Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
4. Right to Restrict Processing — you may ask us to halt certain processing activities (e.g., marketing communications) while a dispute about the accuracy or lawfulness of processing is resolved;
5. Right to Data Portability — where processing is based on your consent or on a contract, you may request your personal data in a structured, machine-readable format for transfer to another service provider;
6. Right to Object — you may object to processing carried out on the basis of legitimate interests, including direct marketing. If you object to marketing, we will cease that processing immediately;
7. Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact the hok178 privacy team using the details in Section 16. We will respond within 30 calendar days. In complex cases we may extend this period by a further 30 days, in which case we will inform you of the extension and the reasons for it.

Please note that certain rights may be limited where your data is required for the fulfilment of a legal obligation — for example, KYC and transaction records that must be retained under anti-money-laundering regulations cannot be erased until the mandatory retention period expires.

During the registration and KYC process, hok178 verifies the age of all Players. Where we discover, at any point after registration, that a Player has misrepresented their age and is under 21, we will immediately suspend the Account, reverse all transactions, and securely delete the personal data of the underage individual, except where retention is required by law for the purpose of documenting and reporting the underage-gambling incident.

If you are a parent or guardian and believe your child has registered an Account on hok178, please contact us immediately at the email address in Section 16. We will investigate and take all necessary steps without delay.

The hok178 Platform does not contain outbound links to third-party websites for commercial or advertising purposes. Where references to third-party brands appear — such as payment providers BCA, BRI, Mandiri, OVO, and DANA, or game studios like Pragmatic Play and Evolution Gaming — these are for informational context only and do not constitute endorsement of or affiliation with those third parties beyond our contracted service relationships.

If you independently navigate to any third-party website (for example, your bank's online banking portal to initiate a transfer), that site's own privacy policy governs the collection and use of your data on that site. hok178 has no control over and accepts no responsibility for the privacy practices of any third-party website.

hok178 reserves the right to update this Privacy Policy at any time. Where a change is material — for example, a new category of data being collected, a new purpose for processing, or a new category of third-party recipient — we will provide at least 14 days' advance notice via an in-platform notification and, where possible, by email to your registered address.

The "Last Updated" date at the top of this page will be revised each time the Policy is amended. The most current version of this Privacy Policy is always accessible at https://hok178.bet/privacy-policy. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, please stop using the Platform and close your Account in accordance with the Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hok178 handles your personal data, please reach out to our privacy team using the contact details below. All privacy-related communications are handled by our dedicated compliance staff, separate from general customer support.

When submitting a data-access or deletion request, please include: your full name as registered on the Account, your registered email address, your Account username, and a clear description of the request. This allows us to locate your records accurately and process your request without unnecessary delay.